Enhancing Control Centre Performance with Microsoft IQ

 Intelligent Alarm Management for Faster Operational Decision-Making 

 The client's Network Operations Centre processes up to 10,000 alarms each day, making it increasingly difficult for operators to distinguish critical events from duplicate, cascading or low-priority notifications. Traditional rules-based alarm management could filter duplicates but lacked the contextual understanding needed to identify root causes, assess network impact or recommend appropriate operational responses. To address this, the organisation implemented Microsoft IQ as an intelligence layer across its existing operational systems. By combining Fabric IQ, Foundry IQ and Work IQ, the solution correlates alarms, maps their impact across the network and provides context-aware recommendations aligned with operational procedures. Early pilot results show improved prioritisation of critical alarms, greater operator confidence during high-volume periods, and the foundation for measurable improvements in operational efficiency and resilience.