A household-name fast-food organisation was struggling with manual, high-risk pricing updates across hundreds of locations. One51 delivered an automated, enterprise-grade pricing platform that dramatically improved speed, accuracy, and control, while enabling the business to scale pricing strategies nationwide.
This approach was:
Time-consuming: updates often took hours or days
High-risk: prone to hundreds of errors with each change
Inflexible: pricing could only be managed at broad state or regional levels
Non-transparent: no single source of truth for products or price
At the same time, the organisation was rolling out a new global Menu Management platform that needed to become the future system of record, adding both technical and organisational complexity.
One51 partnered closely with Product, Finance, and Menu Management teams to understand existing workflows, system overlaps, and automation opportunities.
Our approach focused on:
Mapping manual pricing processes and failure points
Clarifying interactions across PoS, payment gateways, master data tools, menu management, and the enterprise data platform
Designing a scalable architecture that could support granular pricing, automation, and auditability
This was not just a technical uplift, it was a full pricing operating model transformation.
One51 designed and delivered a new orchestrator platform to automate end-to-end pricing updates across the organisation.
Key elements included:
A new pricing tier model, enabling granular control across metro, suburban, and regional locations
A file-based upload process for non-technical users, dynamically generated from live master data
An integrated QA validation layer, ensuring accuracy before deployment
Full integration with the global Menu Management platform as the single source of truth, with automated downstream updates into PoS systems
Under the hood, the platform was built on Azure using scalable cloud services, API integrations, CI/CD pipelines, and real-time reporting to support enterprise performance and governance.
By the end of the program, the client had fundamentally transformed how pricing was managed across the business.
Key outcomes included:
Pricing updates reduced from days to under 15 minutes
Significant error reduction through automated validation and full pricing history tracking
Improved pricing agility, allowing stores to move between price tiers quickly
A single source of truth for products, bundles, and prices, adopted globally
Business empowerment, with non-technical teams managing pricing directly
A reusable enterprise platform, now leveraged by other business units
A future-ready foundation for further automation in product and menu management
Faster, automated pricing updates
Reduced operational risk and errors
Granular pricing control across locations
Enterprise-grade governance and auditability
